Eligibility

Who is eligible to be part of the health policy and how to include or exclude a family member?

• The principal insured and their spouse or domestic partner are eligible for coverage of this policy, if they reside outside the United States of America, Canada, Puerto Rico and the US Virgin Islands, are over 18 years of age and have not reached 69 years of age. age.
  There are no age limits for renewals, both for the primary insured and their spouse or domestic partner.
  Dependent children eligible for coverage are the children (of either spouse) unmarried, under 23 years of age. Single children, from families residing in Latin America or the Caribbean, and who study in the United States of America, Canada, Puerto Rico and the US Virgin Islands, may keep their coverage under the family policy, as long as they retain their student status. an accredited college or university.

• To request the inclusion of a dependent either a child born from a covered maternity, or for other dependents, complete the “Formulario de Inclusión de Dependiente”.

Newborn

• In children born from a covered maternity when presenting the respective form within the first 30 days of birth, coverage will be automatically included without risk assessment. It is necessary to send the corresponding premium to activate the coverage of the newborn.
  To include new dependents to the policy, the evaluator may request additional medical information for approval, as well as the corresponding premium.

• Complete the Adición de Dependiente form and send it from our website, in the section "CUSTOMER SERVICE" on this page, or send it to your representative or the customer service department at: servicehealth@redbridge.cc

Maternity

Are you pregnant or is your delivery date approaching?

Here are some recommendations regarding your insurance policy:
Maternity coverage * comes into effect after 12 months of acquiring the policy. (* delivery must occur)
Your policy covers prenatal expenses, hospitalization, doctors, anesthesiologist, two pediatrician intra-hospital visits, 1 mother's post natal visit within 9 days of giving birth. All these expenses within the usual and customary and up to the limit established in your policy for this coverage.

• Let us know the estimated date of delivery, 3 months in advance, and at least 3 working days prior to hospitalization, in order to send the authorization letter and manage the direct payment.

  In case of a maternity covered under the benefits of your policy, the newborn has automatic coverage, without risk assessment, but you must confirm the same, requesting its inclusion within 30 days after birth. Complete the Formulario de Inclusión de Dependiente and send it from our website, in the "Customer Service" section on this page, or send it to your representative or the customer service department at: servicehealth@redbridge.cc

Congratulations for the new member who will be part of your family!

Children abroad?

Children studying abroad?

Your children included in your policy, continue to enjoy the benefits of it, even if they are studying abroad, provided that the following condition is met:
They must be single, be under 24 years of age, be enrolled full-time in a study institute and not be engaged in any paid work.
In the case of a claim the full-time student certificate will be requested.

Renewal

is the renewal date of your policy approaching?

Consider the following information to avoid the unwanted termination of your policy or the discontinuity of your coverages.

Grace period

At the time of renewing your policy, for your benefit, the policy includes a period of 30 days of grace to make the payment, we recommend you do it on time, before the expiration of this period, to avoid expiration or termination of coverage, and maintain continuity of coverage without interruption.

Online Payments

• You can make the payment of your policy with your credit card, electronically by entering here

Reinstallation of Policy

• In case of expiration or termination, you can request the reinstatement of the coverage during the 30 days subsequent to the expiration of the grace period, presenting the corresponding premium and the Formulario de Reinstalación, which will be evaluated by the risk assessment department.

• After these 30 days if you want to continue with the coverage you need to complete a new solicitud and send the corresponding premium to activate the coverage again.

Changes and Modifications

Change of Address within your country of residency.

• Keeping an open line of communication between you and the company is a must.  As such we would appreciate if you would report any changes on your address, email, or phone numbers to update our files.

Change of Address in another country.

• In the event of changing your address to a country different than the one declared in your application, it is required to provide such information to your insurance agent, within the following 30 days, since that change could imply a modification in your policy’s premium and/or coverage.
• You could report it to us, filling up the “Coverage Change RequestQuestionnaire”, and send it via our website in the “Client Service” section on this page, or sending it attached to an email to servicehealth@redbridge.cc.

Coverage Modification.

• For any kind of modification that you want to your policy, you should complete the “Coverage Change Request Questionnaire”, providing details of the modification requested. E.g.: Change in address, plan, deductible, payment mode, etc.
• In the event of requesting a plan change, please also attach the “Explanation Affidavit Form”, and send the completed questionnaires to servicehealth@redbridge.cc to proceed with the change.

Customer Service

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